Cancellation Policy

Cancelling by email

Cancellation email

cancelplan@frostbyte.studio

Please use the subject line “Cancel My Subscription” and include:

• Your full name
• Your business name
• Your account email
• Your website address
• Your current subscription tier
• Your preferred cancellation date

You do not need to explain why you are cancelling.

After the next payment date

• No further monthly renewal should be collected
• Your current subscription normally remains active until the end of the paid billing period
• Your included services remain available until that date
• No new billing period will begin

A request received after the next payment has already been processed will normally apply to the following renewal.

Refund requests relating to an incorrect post-cancellation payment will be handled under the Refund Policy.

Refund exceptions

The remaining days in a current billing period are generally not refunded on a partial or pro-rata basis.

This does not affect any refund or cancellation right required by law.

Taking a website offline

Where reasonably possible, Frost Byte will provide notice before taking an existing live website offline.

Immediate suspension may be required where there is fraud, illegal activity or a serious security threat.

Transfers and handovers

• Move the website to another provider
• Arrange a separate hosting service
• Request an available content export
• Purchase an agreed website handover
• Provide access to your chosen replacement provider

A transfer or handover is included only where stated in your subscription tier or separately agreed in writing.

Frost Byte does not guarantee that every internal system, deployment configuration or third-party service can be transferred.

Frost Byte systems and handover

Unless otherwise agreed in writing:

• Source code is not automatically transferred
• Working design files are not automatically transferred
• Frost Byte’s reusable systems are not transferred
• Third-party licences are not transferred
• The right to use the hosted website ends when the subscription and hosting end

A separate handover, export or permanent licence may be available depending on the selected tier and technical structure of the website.

Any handover terms and costs must be confirmed in writing.

Availability and retention

• The website platform
• Your selected tier
• The type of content
• Third-party restrictions
• The technical structure of the website
• Whether all outstanding invoices have been paid

Frost Byte does not guarantee indefinite storage of cancelled website files or backups.

You should request any available export before the final subscription date.

What happens to unfinished work

• The monthly subscription will not normally begin
• The website will not be launched
• Frost Byte will stop working on the project
• Unpublished design and development work will not be transferred
• Approved third-party expenses may remain payable

Frost Byte may archive or delete an abandoned pre-launch project after a reasonable period.

Effects of a plan change

Not every service can be removed without affecting the website.

Frost Byte will explain any effect on hosting, functionality or support before applying a change.

Plan changes may take effect immediately or from the next billing period.

What remains payable

• A monthly subscription already processed
• Approved add-ons already supplied
• Approved third-party costs
• Separate work already completed
• Other charges agreed in writing

Frost Byte may withhold a handover or transfer until outstanding amounts have been paid, where legally permitted.

Notice and immediate action

Where practical, Frost Byte will provide written notice and a reasonable opportunity to resolve the issue.

Immediate action may be taken where necessary to prevent fraud, harm, unlawful activity or a security compromise.